Applicability
These general terms and conditions apply to every offer made by steinbeisser and to every contract that is realized between steinbeisser and the customer.
All rights, obligations, specials, orders and agreements that fall under these general terms and conditions, and under this condition, are applicable under Dutch law and jurisdiction.
Identity
Company: steinbeisser
Location: Vierakkers 23, 1852 GR Heiloo, The Netherlands
Phone: +31620885408
Email: contact@steinbeisser.org
KVK: 75214024
VAT: NL002471069B30
The offer
1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
2. The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the customer to make a proper assessment of the offer. steinbeisser is not bound by obvious errors or mistakes in the offer.
3. Every offer will contain such information that makes it clear to the customer what rights and obligations are involved in accepting the offer. This includes, in particular:
– the price, including taxes;
– any costs of delivery;
– the way in which the contract shall be concluded and which actions this will require;
– whether or not the right of withdrawal applies;
– the method of payment, delivery and implementation of the contract;
– the period for accepting the offer or the period for which steinbeisser guarantees the price;
– the size of the tariff for distance communication, if the costs of using the technique for distance communication are calculated on some other basis than the regular basic tariff for the chosen communication technique;
– if a contract is filed subsequent to its conclusion, and if so, the way in which this can be accessed by the customer;
The contract
1. The contract will be concluded at the moment at which the customer accepts the offer and the conditions thereby stipulated have been fulfilled.
2. Obvious mistakes or errors in the offer are not binding.
3. If the customer has accepted the offer electronically, steinbeisser will immediately confirm receipt of acceptance of the offer electronically. The customer can dissolve the contract as long as this acceptance has not been confirmed by steinbeisser.
4. If the contract is concluded electronically, steinbeisser will take suitable technical and organisational measures to secure the electronic transfer of data and ensure a safe web environment. If the customer is able to pay electronically, steinbeisserwill take suitable security measures.
5. steinbeisser may obtain information – within statutory frameworks – about the customer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the contract.
6. Together with the product, steinbeisser will send to the customer the following information, in writing, or in such a way that the customer can store it on an accessible durable medium:
a. the office address of steinbeisser business location where the customer can lodge complaints;
b. the conditions under which the customer can make use of the right of withdrawal and the method for so doing, or a clear statement relating to the exclusion of the right of withdrawal;
c. information on guarantees and existing after-sales service;
d. the requirements for terminating the contract;
Supply and implementation
1. steinbeisser will take the greatest possible care when receiving and implementing orders for products.
2. The place of delivery is deemed to be the address that the customer makes known to the company.
3. steinbeisser will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the customer will be informed about this at the latest 30 days after the order was placed. In this case, the customer has a right to dissolve the contract free of charge.
4. The risk of damage and/or loss of products rests upon steinbeisser up to the moment of delivery to the customer or a representative previous designated by the customer and announced to steinbeisser, unless this has explicitly been agreed otherwise.
Payment
1. Prices stated in offers of products or services include Dutch VAT.
2. steinbeisser accepts the following payment methods:
– Paypal;
– Creditcards (Mastercard, Visa, American Express) through Paypal, in this case the customer does not need a Paypal account;
– Direct bank transfer.
3. Sums payable by the customer should be paid within 14 days.
4. In the event of non-payment by the customer steinbeisser will terminate the contract.
Shipping
1. All orders are sent within five workdays after payment. If for some reason that has changed the customer will be notified.
2. We only send out the order with insurance service.
3. Delivery times are an approximate only and a promised delivery date is not a shortcoming of steinbeisser
Right of withdrawal
1. When purchasing products, a customer has the possibility of dissolving the contract, without giving reasons, during 14 days. This period commences on the day after the product was received by the customer.
2. During this period the customer will treat the product and its packaging with care. The customer will only unpack or use the product as far as necessary in order to be able to assess whether the customer wishes to retain the product. If the customer wishes to exercise the right of withdrawal, then the customer will return the product to steinbeisser, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by steinbeisser.
3. If a customer makes use of the right of withdrawal, the customer shall be responsible for, at most, the costs of returning the goods.
4. If the customer has paid a sum, steinbeisser will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
5. Withdrawal will not be accepted when the product has been used or damaged.
Privacy
All personal information will only be used for processing the order and for sending e-mails with product offers, newsletters or other actions (unless it is indicated that there are not appreciated on). Personal data will never be made available to third parties.
Disputes
On agreements between the entrepreneur and the customer to which these terms and conditions relate exclusively Dutch law applies.
Acceptance of terms and conditions
All website users are required to be aware of, and to agree with, all of the above terms and conditions. By placing an order with steinbeisser, the customer automatically agrees to all of our terms and conditions.